Business E-card FAQs


Got a question? It may be listed in our FAQs below.
If not, give us a call at 1-647-931-9559 or visit our contact page!

  1. I'm new! What e-card essentials do I need to know?

    There are 3 things needed in order to send one of our e-cards. We can handle all of them for you.

    First, we need the e-card itself (see our E-Card Products).

    Second, the e-card needs to be hosted online. The e-card is like a web page, you can host it on your website just as easily as any other page. Have us take care of it for you (learn about our amazing E-Card Hosting Service).

    Lastly, the e-card needs to be delivered. If you use email marketing services or a service that lets you send an email to a list of customers, you'll be able to use that! We include an animated in-email e-card you can embed into your emails. With our great sender reputation among ISPs and high deliverability rates, we can manage delivery for you (learn about our E-Card Delivery Service).

    Send me a sample!

  2. Can you send me a sample?

    Yes. See what they look like by sending yourself a sample. On each E-Card Collection page, you’ll find a large yellow "Send me a sample!" button below the samples.

  3. Do you have a client list I can see?

    Yes. Find our samples of our clients here and read what they've said here.

  4. How long does the process take?

    After we receive your project materials and payment, expect to receive a draft version of your e-card (the “initial prototype”) in about 3 business days. If you require revisions, additional time may be added. Get your project done quicker when you purchase a Fast-Lane Pass. If you have more urgent requirements, contact us. During times of high-volume, production timelines may change.

    If you ordered any Essential E-Card Add-ons and/or Optional E-Card Add-ons, additional time will be added and is dependent on which add-ons are ordered.

  5. How many recipients can I send my e-card to?

    As many as you like! Unlike many other e-card companies, we have no limits on the number or recipients you can send to. If you've got a huge list, you're likely going to save huge!

    If you ordered our Temporary E-Card Hosting, be sure the package you ordered is large enough for the number of recipients you plan to send to.

  6. Can the e-card be embedded within an email?

    Yes! Included with your e-card, you’ll get a lovely animated "in-email version" of your e-card you can embed into your e-mails. We also provide you with a static version too should you prefer it. See what they look like by sending yourself a sample. Just look for the big yellow "Send me a sample!" button below the samples section on product pages.

  7. What is Hosting?

    Our e-cards are like mini websites. Just like any website (e.g. google.com, your company’s website, this website), our e-cards need to be stored on a special computer connected to the Internet - called a server. Generally speaking, a server is very similar to your computer except that it runs software that lets other computer’s on the Internet view website files on it’s hard drive. When someone types in a web address into a web browser, the web browser locates the server that has the website files and displays them.

  8. How do you send an e-card?

    After your e-card is hosted online, you send out the URL (the link) to the full version of your e-card via email to your recipients. When a recipient clicks the link, their default web browser opens and the full version of your e-card is displayed.

    With all our e-cards, you’ll also get a lovely animated "in-email version" of your e-card you can embed right into your e-mails. See what they look like by sending yourself a sample. Just look for the big yellow "Send me a sample!" button below the samples section on product pages.

    If you have an e-card delivery solution (e.g. a newsletter manager, email marketing software, or system where you can send mass emails from) you can use that to send out the link to view the e-card online. Or, you can purchase our E-Card Delivery Services and let us handle sending.

  9. Can the speed or duration of the e-card be changed?

    Yes and no. The only e-card style we offer where we have control over the speed and duration is our Slideshow E-Cards. For other e-card styles we offer, a template’s speed or duration cannot be altered.

  10. Can the music be changed?

    Yes. As an add-on service, we can change the music in one template to the music in another template or you can provide your own music appropriately licensed for use with our e-cards. Since track lengths vary from template-to-template, music used in one template may not be available to another. If you are wondering about certain templates, ask us.

    Often, templates in our e-card styles are designed to sync animations and effects to specific points in the music, making the overall look and feel more unison or in-sync. While changing the music often works well, it can also yield the opposite as the new music’s tempo may be different from the original music and not ‘fit’ the visuals.

    When changing the music, if the new music’s length it longer than required by the template, we fade out the music at the end.

  11. Can more than one language be used within the same E-Card?

    Sometimes. Due to the limited amount of text lines and spacing available in our e-card templates, it makes it difficult to effectively combine multiple languages in the same e-card and still get your message across. Beyond the included customizable aspects of each e-card style we offer, we cannot further customize them to accommodate multiple languages in one e-card.

    Some e-card styles work better than others for this. Our Illustrated E-Cards and Slideshow E-Cards tend to be the most flexible for including multiple languages in a single e-card.

    Multiple languages are best accommodated by purchasing an Additional Language Version. Translations for each language required would be provided by you. Unfortunately, we cannot provide translation services.

  12. Do you provide e-mail graphics?

    Yes. For each e-card you order, you will receive a lovely animated "in-email version" of your e-card you can embed into your e-mails. We also provide you with a static version too should you prefer it.

    See what they look like by sending yourself a sample. Just look for the big yellow "Send me a sample!" button below the samples section on product pages.

  13. Will the e-cards be viewable on iPhones and iPads?

    Yes. Tests we've carried out playing our e-cards on iPhones and iPads running iOS 4.3.2 and above were successful.

Colors & Branding

  1. Can the colors in the e-card be changed?

    Yes. Our e-cards are rebranded with your corporate colors to match your logo and website. If you have your own color scheme in mind, that's fine too! Aspects available to be rebranded with your colors may vary by e-card style and their templates.

    The exception to this is when you purchase the 'Lite' version of an e-card style - colors cannot be changed.

  2. Can the background color of the HTML page the E-Card sits on be changed?

    The color of this background is automatically determined by the color scheme used when designing your e-card. Often, the HTML background color found on the client's website is used for their e-card's. You may request a custom color if you wish.

    The exception to this is when you purchase the 'Lite' version of an e-card style - colors cannot be changed.

Photos

  1. Can the photos in the e-card be changed?

    In most cases, yes! Some e-card styles we offer contain photos and others do not. For those e-card styles with photos, we may offer 'Lite versions' in addition to the regular full version. 'Lite versions' generally do not allow for photo changes. Please refer to the e-card style below, under 'Products', for more detailed information about changing the photos.

  2. Which stock photography sites do you support?

    We support Shutterstock.com. The client may select any photo on the site for use in their e-card. The cost of licensing photos from Shutterstock.com is included in the price of the e-card when licenses through our own account. We cannot reimburse clients for any costs associated with licensing images via their own accounts.

  3. How do I provide you with my stock photography selections?

    The easiest method is to find the photos you would like on Shutterstock.com. Then, simply email your project manager the "Image ID" numbers of your selections.

    Alternatively, you can sign up for an account on Shutterstock.com. Sign up is quick and easy. Once registered, you create a ‘Lightbox' (like a favorites or bookmarks folder) and add all of your desired photos to it. You then e-mail the ‘Lightbox' to us.

  4. Can I use a stock photography site you don't support?

    Yes. You can use any stock photography site you wish as long as you acquire the proper license for usage in an e-card. However, only photos from stock photography sites we support that are licensed by us are included in the price of the e-card.

  5. Can I use photos I found on the web?

    Generally, No. Photos collected from the Internet cannot be used unless they have been properly licensed or the client has permission from the website or photographer they were taken from. Simply using images found on the web, without having permission, is illegal and therefore, we cannot permit their usage with our e-cards.

  6. What is the minimum resolution and size my photos need to be?

    Photos should be provided to us in their original, high resolution format. The minimum resolution required is 72 DPI. The minimum dimensions are 2400 pixels on the photos shortest side. Any photo under these minimum requirements may look pixelated, blurry or low-quality when used in the e-card. While we’re very good at making photos look great and given the technical nature of digital photos, we cannot make low-quality photos look high-quality.

  7. Can I provide color photos when black & white are required?

    Yes. In this case, we would convert the color photos to black & white as required by the template. Alternatively, if you would like to keep your photos in color for a template that requires black & white, no problem! Just let us know.

  8. Can text be placed on photos?

    Yes, but on some styles we recommend against it for the following:

    • Additional text placed on photos is often hard to read - especially on mobile devices.
    • Text on photos will get cut off at times and rarely aligns to other design aspects of the template.
    • Text on photos can distract from the photo itself and requires more time to read, often making the e-card appear like it’s animating too fast.

    If you decide to add text to your photos, please note the above. Additionally, we cannot add text to photos for you. You must provide them with the text already in place.

    Unfortunately, we cannot alter the template in any way to accommodate the use of text on photos. If you wish to add text to your photos, we recommend you first consider our Slideshow E-Cards as they are more flexible to accommodate some text on photos.

Text

  1. Can the text in the e-card be changed?

    Yes. You can absolutely change the text within the limits of the template. You simply need to ensure each line of your text is around the same number of characters for corresponding lines of text appearing in the template. Of all our e-card styles, our Slideshow E-Cards and Illustrated E-Cards have aspects that provide more flexibility with length of text. Once you order, we provide you with more detailed instructions to help craft the perfect message!

  2. Can the text's font style be changed?

    Yes. You would need to provide us with the name of the font you would like to use. If we do not have it, you would provide it to us. If you don’t have it yourself, we may be able to purchase it. The costs to purchase fonts are not included in the price of the e-card. While problems with changing the font rarely arise, please note that not every font may work with our e-cards and font changes to certain aspects of some e-cards may not be possible.

  3. Can more than one language be used within the same E-Card?

    Sometimes. Due to the limited amount of text lines and spacing available in our e-card templates, it makes it difficult to effectively combine multiple languages in the same e-card and still get your message across. Beyond the included customizable aspects of each e-card style we offer, we cannot further customize them to accommodate multiple languages in one e-card.

    Some e-card styles work better than others for this. Our Illustrated E-Cards and Slideshow E-Cards tend to be the most flexible for including multiple languages in a single e-card.

    Multiple languages are best accommodated by purchasing an Additional Language Version. Translations for each language required would be provided by you. Unfortunately, we cannot provide translation services.

Music

  1. Can the music be changed?

    Yes. As an add-on service, we can change the music in one template to the music in another template or you can provide your own music appropriately licensed for use with our e-cards. Since track lengths vary from template-to-template, music used in one template may not be available to another. If you are wondering about certain templates, ask us.

    Often, templates in our e-card styles are designed to sync animations and effects to specific points in the music, making the overall look and feel more unison or in-sync. While changing the music often works well, it can also yield the opposite as the new music’s tempo may be different from the original music and not ‘fit’ the visuals.

    When changing the music, if the new music’s length it longer than required by the template, we fade out the music at the end.

  2. Can the music be turned off?

    Yes. The music in any template can be muted at no extra cost. We don’t recommend this because we feel music is an integral part of the experience the e-card works to create.

Other

  1. Can staff signatures be added to the e-card?

    Yes. Staff signatures can be accommodated using a Signatures E-Card Insert and appears at the end of your e-card.

  2. Can the speed or duration of the e-card be changed?

    Yes and no. The only e-card style we offer where we have control over the speed and duration is our Slideshow E-Cards. For other e-card styles we offer, a template’s speed or duration cannot be altered.

  3. Can falling snowflakes or stars be turned off?

    Generally, yes. The falling snow and stars effect used in a number of our e-card templates can be turned off. For a small number of our templates, this effect may be used more as a foundation for the design rather than an additive effect. In these cases, we may not be able to turn them off. If you are wondering about certain templates, ask us.

  4. Can simple objects, such as snowflakes or stars, be changed to something else?

    Yes and no. If a template has snowflakes, they often can be replaced with stars, but not the other way around. Additionally, if you have some other object in mind, we may be able to accommodate that customization for an additional fee. It doesn’t hurt to ask us!

  5. Can revisions be made to the E-Card?

    Yes. Two (2) rounds of revisions are included with the price of the e-card. Any further revisions requested after the first two revision rounds may be subject to an additional revision round fee. Revisions beyond two rounds are rare.

  6. What types of revisions can be made?

    Only revisions to the customizable aspect of the e-card style you ordered can be made. Examples could be: swapping of images; changing the size of the logo; editing of text; and/or changing of colors.

Photo & Text Ecards

  1. Can the photos in the e-card be changed?

    Yes. You can either: supply your own photos; choose photos from a stock photography site we support; use the photos that appear in the template; or a combination of the previous. If you would like to use the placeholder photos currently in the template, you can do that too!

    The exception to this is when you purchase the 'Lite' version of a Photo & Text E-Card - photos cannot be changed.

  2. Can I use staff photos?

    Yes, but we err on the side of caution for the following:

    • This style of e-card is designed for simple scenic images (e.g. city scenes, winter scenes, etc).
    • The amount of time allocated to view each photo is short and fixed. This may not work well for photos with recognizable faces on them as viewers naturally anticipate more time to view people photos than the time allocated for a simple scenic photo.
    • Photos dimensions used within this style of e-card do not follow the typical aspect ratios you would expect with standard portrait or landscape photos. Also, photos used in the template may only have a portion of themselves visible in the e-card. If people are positioned close to the edge of the photo, they may get partially or completely cropped out.

    While we have seen good results, if you decide to use staff photos, please note the above. Additionally, try to use photos with no more than 3 people in each. For e-cards that show more than one image at once, try for no more than a total of 4 to 5 people on-screen at one time.

    We don't typically alter the template in any way to make it more "staff photo" friendly. If you wish to use photos of staff, we recommend you first have a look at the Personalization Slides of our Slideshow E-Cards or Staff Photo E-Cards.

Illustrated Ecards

  1. Can the e-card be shortened in length?

    Yes. Have a look at the Short Version option for our Illustrated E-Cards.

Staff Photo Ecards

  1. What are the requirements for staff photos I provide?

    We recommend staff photos be taken by a professional photographer and with the use of a green (or blue) screen. Professional use of a green screen allows us to replace the background of your photos with the photo background graphics used by your e-card. You may also provide your staff photos without the use of a green screen, however we will use the photos as is and not include the template’s native photo background.

    When you purchase the 'Lite' version of a Staff Photo E-Card, we do not include the template's native photo background graphics in your staff photos. Your staff photos do not require the use of a green screen. In fact, it's better to not use a green screen when purchasing a 'Lite' version.

Slideshow Ecards

  1. Can the photos in the e-card be changed?

    Yes. You can either: supply your own photos; choose photos from a stock photography site we support; use the photos that appear in the template; or a combination of the previous. If you would like to use the placeholder photos currently in the template, you can do that too!

    Great for staff photos!

    The exception to this is when you purchase the 'Lite' version of a Slideshow E-Card - photos cannot be changed.

  2. Can text be placed on photos?

    Yes. Our Slideshow E-Cards have a ‘caption’ option for photos. You can use up to 35 characters including spaces.

  3. How much text can be placed on Text Slides?

    You can use up to 150 characters including spaces on each Text Slide. Please keep in mind that the more text you use, the smaller the size the text will be. This may make it harder to read for some people on very small mobile devices.

Pop-Up Ecards

  1. Can the pop-up card animation at the start be changed?

    Unfortunately not. The pop-up card animation remains the same from template-to-template.

  1. Will the e-cards be viewable on iPhones and iPads?

    Yes. Tests we've carried out playing our e-cards on iPhones and iPads running iOS 4.3.2 and above were successful.

  2. Will the e-cards be viewable on mobile devices?

    Yes. Our e-cards are deployed in HTML5 and include a Flash fallback for browsers with poor or no support for HTML5. This allows them to work on both desktop and mobile devices and in virtually all web browsers.

  3. Do you have a more detailed compatibility list?

    Our e-cards work on mobile devices and desktop computers. Here are the browsers we've successfully tested our e-cards on:

    • Desktop Browsers
      • Internet Explorer 61, 71, 8, 9, 10, 11
      • Edge 13+
      • Chrome 14+
      • Firefox 6+
      • Safari 4.1, 5+
      • Opera 11.6+
    • Mobile Browsers
      • Safari (on iPhone/iPad running iOS 4.3.21, 5.01, 5.1, 6.0, 7.0, 8.0, 8.3, 9.0, 10.0)
      • Android Browser (on devices running Android 4.0.31, 4.0.41, 4.1, 4.2, 4.4, 5.0, 6.0)
      • Chrome (on devices running Android 4.0.31, 4.0.41, 4.1, 4.2, 4.4, 5.0, 6.0)

    Based on differences between browsers, platforms, hardware, networks providers and local device settings, quality, performance and compatibility may vary by recipient.

    1While our e-cards work with older browsers and older operating systems, and likely will moving forward, we are planning to discontinue supporting them due to their increasing scarcity in the market.

    Last updated 2016-09-15.

  4. Do your e-cards require Flash Player?

    No. Our e-cards use HTML5 Video. Most modern web browsers will support the HTML5 features required by our e-cards. When an older browser is encountered (e.g. IE 6, IE 7), the e-card will fall-back to Adobe Flash (which is widely installed on older versions of IE) and e-card playback will function normally.

  1. What is Hosting?

    Our e-cards are like mini websites. Just like any website (e.g. google.com, your company’s website, this website), our e-cards need to be stored on a special computer connected to the Internet - called a server. Generally speaking, a server is very similar to your computer except that it runs software that lets other computer’s on the Internet view website files on it’s hard drive. When someone types in a web address into a web browser, the web browser locates the server that has the website files and displays them.

  2. Is E-Card Hosting included in the price of the e-card?

    No. This aspect can be handled by you or our add-on Temporary E-Card Hosting service can be purchased.

  3. Can I host the e-card on our website?

    Yes. Unless you order our Temporary E-Card Hosting service, we assume this. At the end of your project, we’ll provide the files you need. Please note that we do not provide high-level technical support hosting our e-cards being hosted outside our own servers, but will happily speak with your IT person and attempt to debug any technical issues you may be experiencing.

    We cannot upload files or login to your website server on your behalf due to legal, liability and privacy concerns.

    If you are having trouble hosting your e-card, have a look at the list of tips for troubleshooting on our website.

  4. Do you provide hosting services for the e-card?

    Yes. You can learn more about it here.

  5. How does your Temporary E-Card Hosting service work?

    We add your e-card to our high-speed, cloud-based, global content delivery network. Once added, we provide you with a web address (i.e. the “E-Card URL”). The E-Card URL is what you and your recipients would use to view your e-card.

  6. Why is e-card hosting temporary?

    Once the occasion the e-card was intended for has passed, e-card hosting is no longer needed. At that point, e-cards are removed from our servers to free-up resources. E-Card hosting typically remains active for 4-weeks after the occasion the e-card was intended for.

  7. How long does Temporary E-Card Hosting last?

    Temporary E-Card Hosting typically remains active for 4-weeks after the occasion the e-card was intended for. For non-holiday e-cards (e.g. birthdays, appreciations, employee recognition, anniversaries, retirement, etc), hosting remains active for 1-year.

  8. If I host the e-card myself, how long can I keep it online?

    The e-card can only remain online for one (1) year, starting from the date we completed your project and your e-card files were provided to you.

  1. How do you send an e-card?

    After your e-card is hosted online, you send out the URL (the link) to the full version of your e-card via email to your recipients. When a recipient clicks the link, their default web browser opens and the full version of your e-card is displayed.

    With all our e-cards, you’ll also get a lovely animated "in-email version" of your e-card you can embed right into your e-mails. See what they look like by sending yourself a sample. Just look for the big yellow "Send me a sample!" button below the samples section on product pages.

    If you have an e-card delivery solution (e.g. a newsletter manager, email marketing software, or system where you can send mass emails from) you can use that to send out the link to view the e-card online. Or, you can purchase our E-Card Delivery Services and let us handle sending.

  2. Is E-Card Delivery included in the price of the e-card?

    No. This aspect can be handled by you or our add-on E-Card Delivery Services can be purchased.

  3. How many recipients can I send my e-card to?

    As many as you like! Unlike many other e-card companies, we have no limits on the number or recipients you can send to. If you've got a huge list, you're likely going to save huge!

    If you ordered our Temporary E-Card Hosting, be sure the package you ordered is large enough for the number of recipients you plan to send to.

  4. Do you provide e-mail graphics?

    Yes. For each e-card you order, you will receive a lovely animated "in-email version" of your e-card you can embed into your e-mails. We also provide you with a static version too should you prefer it.

    See what they look like by sending yourself a sample. Just look for the big yellow "Send me a sample!" button below the samples section on product pages.

  5. How can I make an image clickable in an e-mail?

    When you order an ecard from us, you’ll get access to our HTML Email Creator. The responsive design HTML emails created from this tool automatically make email graphics clickable that link to your e-card!

    If you are using a traditional email client (e.g. Outlook, Apple Mail, Hotmail, AOL, Gmail, Yahoo Mail, Thunderbird, etc.) to send your e-card, the process for inserting an image and linking it to your e-card is to simply insert it into your email body; select it; then add a link to it. While this sounds easy, we can appreciate that the location of the tools to do this varies with each email client. When we seek information for this, we usually have great success searching the web for the latest how-to videos on this topic.

    Here’s the collection of links we use to locate resources of how to insert images and make them clickable for specific email clients: Outlook.com, Outlook, AOL Mail, Gmail, Yahoo! Mail, Apple Mail, Windows Live Desktop, Thunderbird, Lotus Notes.

  6. Can the e-card be embedded within an email?

    Yes! Included with your e-card, you’ll get a lovely animated "in-email version" of your e-card you can embed into your e-mails. We also provide you with a static version too should you prefer it. See what they look like by sending yourself a sample. Just look for the big yellow "Send me a sample!" button below the samples section on product pages.

  7. Can you send me a sample?

    Yes. See what they look like by sending yourself a sample. On each E-Card Collection page, you’ll find a large yellow "Send me a sample!" button below the samples.

  8. Do you provide sending services for the e-card?

    Yes. You can learn more about it here.

  9. Who do the e-mails appear to be "from"?

    By default, emails sent to your recipients via our E-Card Delivery Service will all come from the same sender email address (provided by you). The sender name that appears along with the sender email address can be changed on a recipient-by-recipient basis for unique personalization per email.

    If you require more than one sender email address, we can accommodate this upon request.

  10. How do you prevent e-mails from going to spam?

    Given the landscape of email in today’s world, there is no way possible to ever ensure 100% deliverability rate. If you find a company that guarantees 100% deliverability rates, don't believe it. However, there are things that can be done to increase and maintain high deliverability rates. Without giving away all our trade secrets, here are some of the things we do.

    • For over 10-years we have maintained a good sender reputation with ISPs and third-party relay services. Based on our good reputation, e-mails sent by us are less likely to be labelled as 'low quality' and marked as spam.
    • We review and provide technical recommendations to our clients for configuring the company domains their emails are sent from to increase deliverability rates.
    • The e-mail delivery system we use for our E-Card Delivery Service is the same solution we use for our own e-mail marketing. There are special settings and configurations in place to monitor email delivery rates; bounces, complaints and other triggers that can affect sender reputation.
    • Our e-mail delivery system does not send one bulk email to many email addresses by stuffing the 'to:', 'cc:', or 'bcc:' fields. This is sure to get your marked as spam and your IP and domain would likely get blacklisted shortly thereafter. Instead, our system creates one e-mail per recipient, and sends them each one-by-one at an optimally controlled rate. Sending too fast will get more of your e-mail sent to spam.
    • We keep the emails simple. No heavy and unnecessary HTML code. Reduction or elimination in keywords that may trigger spam filters.
  11. How do I provide my e-mail list to you?

    You can provide your list to us in Microsoft Excel format or as a Comma Separated Value (CSV) with columns for the following:

    • Recipient Name
    • Recipient E-Mail Address
    • Sender Name
    • Sender E-Mail Address
    • Reply-to E-Mail Address

    Here's a sample distribution list you can use to get started.

  12. What does the e-mail sent look like?

    Here are some samples we send clients.

  13. Can the e-mail sent be different for each recipient?

    Yes. While the body message of the e-mail, for the most part, would remain the same for each recipient, it can be personalized using the values in your distribution list. For example, instead of saying "Dear Friend,", we can replace "Friend" with the recipient’s actual name as it appears in the column for "Recipient First Name". Same goes for "Sender Name". These make each e-mail more personalized per recipient.

    If you have some additional personalization requirements, please let us know. We may be able to accommodate it.

    Here's a sample distribution list you can use to get started.

  14. Do you send me a test before sending to my list?

    Yes. We conduct a test delivery for you to review and sign-off on before scheduling delivery to your recipients.

  15. Where do bounces go?

    Each e-mail sent from our system has a special e-mail address inserted into the ‘return-path’ of the e-mail’s headers. This address is hidden from the recipient. The return-path tells mail servers that any bounces should be sent to us. When we receive bounces, they are processed by our system and statistics associated with them are viewable from the tracking link you'll receive once your E-Card Delivery Services are complete.

    Although it’s safe to assume that all mail servers will send bounces to a return-path when specified, in rare instances, some may not. In this event, the bounced e-mail will be sent to the sender e-mail address and will not be recorded by our system.

  16. Do you resend to bounces?

    No. We do not re-send to bounced e-mail addresses for a number of reasons. The main reason is that when you continually send e-mail to e-mail addresses that keep bouncing, it affects your sending reputation with ISPs. A clean list will have a bounce rate less than 5%. A well maintained list will have a bounce rate less than 0.5%.

  17. Where do "Out-of-the-office" notices go?

    Out-of-the-office notices (or, "OOTOs") will go to the Sender Email Address - even if there is a Reply-to Email Address specified. Unfortunately, this behavior is controlled by ISPs, not us.

  18. What type of statistics can I view with your delivery service?

    You'll be able to view: the total successful e-mails sent; the number of opens/reads; the links clicked; how many times a link was clicked; who clicked a link and what link; bounces; and more. Most of the data can be exported.

    The statistics are only available after your E-Card Delivery Services have been completed. At which point, we send you a Tracking URL to view the live statistics.

    The statistics feature is dependent on the recipient allowing images to be visible in the e-mail. Most recipients will allow this, but there may be some that don’t. For those who don’t, we cannot fully track their e-mails.

  19. Can you recommend any third-party e-mail delivery solutions?

    Yes. If you'd like to handle this aspect yourself, here are some other providers.


    All of these third-party providers have extensive help documentation and support for customers using their services. Sometimes, the free trial accounts may be enough for you to send your e-card to your entire list! Please note that we cannot provide support for using these third-party services.

None yet. We'll add 'em as they come in!

  1. How do I order?

    Simply, choose a template from any of our available e-card collections, then let us know the name of it by email or phone. E-Card template names are displayed above each sample and in grey.

  2. What's included with each e-card order?

    For each e-card style we offer, they generally include the same items, but differ slightly due to the variances in their own unique design characteristics and customizable aspects. To review what’s included for each, view the “What’s Included?” section of each e-card product page. Also, you can compare the differences by clicking ‘Compare differences’ on our pricing page.

  3. How long does the process take?

    After we receive your project materials and payment, expect to receive a draft version of your e-card (the “initial prototype”) in about 3 business days. If you require revisions, additional time may be added. Get your project done quicker when you purchase a Fast-Lane Pass. If you have more urgent requirements, contact us. During times of high-volume, production timelines may change.

    If you ordered any Essential E-Card Add-ons and/or Optional E-Card Add-ons, additional time will be added and is dependent on which add-ons are ordered.

  4. What happens after I place my order?

    We make the process easy for our Clients. After you place your order, one of our friendly and dedicated project managers will be assigned to your project. We'll send along an informational e-mail that outlines the process in detail. We include a checklist containing a list of Client materials we require to start your e-card. We outline specific details like: logos and file types we accept; options for images; the number of images we require; the orientation of images (landscape and/or portrait); a template for the e-card's 'warm wishes' text, and more. Each year, our Clients continue to comment on how surprisingly easy they find the process.

  5. When do you stop taking orders for the winter holiday season?

    We'll stop taking projects once we reach production capacity to ensure we can fill current orders in time for the holidays. Unfortunately, this will happen at any time and without notice. If you are considering ordering one of our e-cards and it's getting close to the holidays, we encourage you to select a template, and then place your order today!

  6. What payment methods are available?

    We accept company checks and credit card payments via PayPal.

    If you require an alternate payment method, please contact us.

  7. Does the e-card expire? Can I use it again in the future?

    Our e-cards do not expire. However, you are only permitted to use the e-card for 1-year. The 1-year term starts on the day we deliver your e-card to you (or on the date we send it for you). If you want to extend the term, you can re-license your e-card for another 1-year term. The re-licensing fee is equal to 50% of the current price for your e-card.

  1. What are Additional Language Versions?

    An Additional Language Version is a copy of your completed e-card where the text is changed into another language. Clients often order them if they have, for example, they operate in different countries and/or their client base has large portions where their native tongue is not English. The result is multiple copies of the same e-card where only the language of the text is changed.

    Generally, all templates from our e-card styles can accommodate Additional Language Versions. However, with some symbol languages (e.g. Mandarin, Japanese, etc) may not work well with a small number of templates due to the way the text animations are designed and/or space available for text. If you are wondering about certain templates, ask us.

    Translations for each language required would be provided by you. Unfortunately, we cannot provide translation services.

  2. What are Additional Versions?

    An Additional Version is a copy of your completed e-card where only the logo, colors, and/or text can be changed. Clients often order them if they have, for example, two or more divisions in their company that they would like to send an e-card from, but don’t want to order a new e-card for each. Instead, they use their completed e-card and make an additional version of it where only the logo, colors and/or text is changed.

  3. What are Additional Image Versions?

    An Additional Image Version is a copy of your completed e-card where only the images are changed. Clients often order them if they have, for example, two or more divisions in their company where their customers are located in geographic locations with different climates – some in warm southern regions, others in cool northern regions. Winter type imagery gets changed to imagery more reflective of warmer climates, resulting two of the same e-card, but each using different images.

  4. What is an E-Card Insert?

    An E-Card Insert is a slide or graphic that appears at the end of the e-card. This insert is like a blank canvas that allows the client to add additional content that may not fit in the e-card itself. We have a series of E-Card Inserts on our add-ons page, designed for the uses we most commonly get requests for.

  5. Can I get a custom E-Card Insert?

    Yes. The pricing for a custom E-Card Insert is usually the same price as E-Card Inserts listed on our add-ons page. However, availability and/or pricing may vary depending on your requirements. Tell us what you're thinking and we'll let you know.

  1. When I play my e-card on my Desktop, it doesn't work. Why?

    The e-card files must be hosted online (i.e. on the Internet) and played through a web browser to work. If the e-card is opened locally (offline) from your computer, there will be features that will not work properly.

  2. My e-card stutters, slows-up or stops and starts periodically. Why?

    These rare occurrences are not issues related to the e-card itself. These are usually the result of an issue being experienced somewhere between the device and the server hosting your e-card. Possible causes include, but are not limited to:

    • The device is running other programs at the time of viewing.
    • The device's internet connection may be slow or weak at the time of viewing.
    • The device's battery might be low.
    • The device is downloading other e-mail or other data at the time of viewing.
    • The device has other browser windows open.
    • The device's Wi-Fi network provider may be busy.
    • The device's network provider may be busy.
    • The device's network administrator may be blocking video content.
    • The server hosting the e-card may not be able to properly host the video file formats for HTML5 video.
    • The device may be older and have inferior processing power.
    • There may be a connectivity problem somewhere between the device and the server hosting the e-card.
    • There may be latency issues because the device is very far from the server hosting the e-card. E.g. device is in North America, but the server is in Australia.
  3. When I host the e-card myself, it doesn't work. What can I do?

    If you are having trouble hosting your e-card, have a look at the list of tips for troubleshooting we have on our website.

  1. Do you have a client list I can see?

    Yes. Find our samples of our clients here and read what they've said here.


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